Watch Winder - Duo Macassar

1. We receive and verify your order.
2. Your package is prepared and shipped.
3. You’ll receive an email or text with your tracking number.
4. Your package is delivered to your address.

What is the delivery time?
Delivery typically takes 8–12 business days.

How can I track my order?
You’ll receive a tracking link once your order ships. For assistance, contact us at contact@chronos1907.com.

What are the shipping costs?
Shipping is free, with no minimum order required.

What if my order is lost or damaged?
If your package is lost or arrives damaged, we’ll send a replacement at no cost. Contact us at contact@chronos1907.com for support.

• What is your return policy?
  You can return your product within 30 days of receipt for an exchange or refund. The item must be unused and in its original condition. We provide a return label for your convenience.
• How do I return an item?
  Email us at contact@chronos1907.com with your order number and any necessary details (e.g., photos for defective items). Our team will guide you through the process.
• Can I cancel my order?
  Orders can be canceled before they are shipped. If your order has already shipped, a cancellation fee of 40% of the purchase price will apply.

• Can I engrave a watch box?
  Yes, we offer engraving services! Contact us via live chat to discuss your preferences.
• How many turns per day does my watch need?
  Most automatic watches need 600 turns per day. Older models may require more, while newer ones need around 500 turns per day.
• How does a watch winder work?
  A watch winder simulates wrist movement, keeping your watch running by maintaining the oil fluidity in the rotor. This ensures your watch stays accurate and ready to wear anytime.
• How long should my watch stay on the winder?
  Your watch can stay on the winder for up to 12 hours per day. Our winders are calibrated with rest periods to protect your timepiece.
• Where do your products come from?
  Our products are sourced from Germany, Italy, Switzerland, Turkey, and China. Each item is thoroughly tested and approved for quality.

• What payment methods do you accept?
  We accept:
• Are my details secure?
  Absolutely. Our website is secured with HTTPS encryption, ensuring your data is safe from unauthorized access.

Feel free to contact us at contact@chronos1907.com or use the contact form on our website.